Stan Palmer Ford
Stan Palmer Honda
Stan Palmer Isuzu
Stan Palmer Subaru
016973 43361

Stan Palmer Ford
The Garage, Bolton Low Houses, Wigton, Cumbria,
CA7 8PF
Get Directions
01900 829191

Stan Palmer Honda
Europe Way, Cockermouth, Cumbria,
CA13 0RJ
Get Directions
01228 525051

Stan Palmer Isuzu
Montgomery Way, Rosehill, Carlisle, Cumbria,
CA1 2RW
Get Directions
01228 525051

Stan Palmer Subaru
Montgomery Way, Rosehill, Carlisle, Cumbria,
CA1 2RW
Get Directions

What to do if you have a complaint

Make an Enquiry

Stan Palmer Limited are dedicated to ensuring that our customers experience a high level of customer service throughout all our departments, however, from time to time we recognise that issues may arise that need satisfactory resolution.

We are committed to resolving such issues in an efficient and timely manner.

Set out below is how to make a complaint and sets out our complaints handling procedure:

Step 1: If you feel that a part of our service has not been as you would have expected, please contact the Manager of the local department you are dealing with, outlining your complaint and request a resolution. Below is a list of the relevant departmental managers

If the complaint is regarding our Cockermouth Honda Dealership please contact in the first instance;

Barry Moore – General Manager
barry@stanpalmer.co.uk
Tel: 01900 829191

If the complaint is regarding our Carlisle Subaru and Isuzu Dealership please contact in the first instance;

All Sales Complaints
Michael Griffiths- Sales Manager
mike@stanpalmer.co.uk
Tel: 01228 525051

All Service Complaints
Mr Tom Allan – Service Manager
service@stanpalmer.co.uk
Tel: 01228 525051

If the complaint is regarding our Wigton Ford Dealership please contact in the first instance;

All Sales Complaints
Chris Watson- Sales Manager
cwatson@stanpalmerford.co.uk

All Service Complaints
Mike Whitefield – Service Manager
service@stanpalmerford.co.uk

Step 3: Should you remain dissatisfied with the final outcome, having exhausted our complaints procedure, you may present the complaint to The Motor Ombudsman, a scheme we are members of, for independent investigation.

Information about their procedures and contact details can be found by following this link; https://www.themotorombudsman.org/consumers/make-a-complaint

If you are dissatisfied with our final response and your complaint relates to insurance and consumer credit you can contact the Financial Ombudsman Service. The Financial Ombudsman Service is free, independent and impartial.

The Financial Ombudsman Service consumer helpline is available on 0800 023 4 567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.

Thank you for taking this time to read our complaints procedure, we do hope that this demonstrates our commitment to customer care

 

Stan Palmer

Company Number: 03932268 | Stan Palmer Limited is a company registered in England and Wales, under company registration number 3932268. Our registered office is The Garage, Bolton Low Houses, Wigton, Cumbria CA7 8PF, telephone 016973 43361.

Stan Palmer Limited is authorised and regulated by the Financial Conduct Authority for Consumer Credit, our firm reference number is 673128. Stan Palmer Ltd are a credit broker, not a lender, we can introduce you to a limited number of lenders. Stan Palmer Limited is an Appointed Representative of Autoprotect (MBI) Limited for insurance mediation activities. Autoprotect (MBI) Limited are authorised and regulated by the Financial Conduct Authority, their firm reference number is 312143. You can check this at www.fca.org.uk 

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